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Terms & Conditions

Thank you for visiting, an Online store exclusively for Citizen Watches in India. Your visit to this website is subject to the Terms and Conditions and our Privacy Policy available here in this website.

This website is independently operated by Big Ben Watch Gallery (hereafter "BWG") . The brand 'CITIZEN' belongs to Citizen Watches India Pvt Ltd and is being used on this site under a specific agreement. The policy is issued by Big Ben Watch Gallery which may be referred to by full name or as BWG or 'We'.

BWG is authorised dealer to sell CITIZEN Products online at e-store ( and all transactions herein are managed by Big Ben Watch Gallery ("BWG"). BWG shall solely be responsible for fulfillment of all the orders placed through the e-store including but not limited to invoicing, receipt of payment and delivery of the products to the customers. In no event shall Citizen Watches India Pvt. Ltd. ("CWI"), its affiliates, directors, officers, agents, consultants or employees ("Representatives") be liable for any purchases made through the e-store. Customer hereby to the fullest extent permissible, waives any and all claims that it may have against BWG and its Representatives arising as a result of or in relation to the e-store or purchases made through the e-store including inter-alia claims relating to payment and delivery of the products. Your use of this website confirms your agreement to follow these rules and to be bound by them. BWG reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as and when they are changed.

By electronically accepting this agreement, you confirm your acceptance and it would be accepted as would a written agreement with your signature. You accept all the terms and conditions as follows:

"Agreement" means the terms and conditions as detailed herein including all schedules, appendices, annexures, Privacy Policy, Payment Policy and will include the references to this Agreement as amended, supplemented, varied or replaced from time to time.

THIS AGREEMENT is between Big Ben Watch Gallery, having its office at #417/1,  Sri Raghavendra Complex, 10th A Main Road, 4th Block, Jayanagar, Bangalore – 560 011 (hereinafter called "BWG" ) which expression shall, unless repugnant to or inconsistent with the context, mean and include the successors and permitted assigns, heirs, executors, legal representatives and administrators, as the case may be of the One Part and you, the user of the website and websites operated by BWG as a website visitor or as a person intending to make a purchase or actually making a purchase on one or more of our websites which are owned, fully or partially by BWG or operated by BWG as a licensee.

The liability of BWG under this agreement is limited to a maximum of the value of the product purchased from plus shipping charges that may have been charged. Under no circumstances shall BWG be liable for any direct or indirect costs incurred by you for any reason related to the purchase or intended purchase of products and services on site operated by BWG.

BWG will not be responsible for any liability arising out of the conduct of its employees, associates, contractors and suppliers that may cause any financial or other loss to you.

BWG owns the website ( except all the third party Logos, Content, Creatives that are provided by the third party or are registered and copyright under their respective name(s) and shall retain all intellectual property rights, and ownership and proprietary rights and shall have the sole right, title and interest in and over the Website. No part of the website, the design, logos, creatives, content or the terms and references within shall be copied or transmitted for any purposes. Nothing contained in this Agreement shall give or be deemed to grant, whether directly or by implication, you any right, title or interest in or to the ownership or use of the Trade Marks and Intellectual property. Purchases of products on this site does not transfer any of the intellectual property related to the products, their design or concepts to you.

If any website links are provided to external websites, BWG is not responsible for the actions or consequences of the links provided. By using this website you declare and agree that you have the full power and authority to make and enter into a transaction with BWG and that you are over 18 years of age and are legally competent to enter into an agreement.

Any fraud, neglect, deliberate omission, wrongful act or default conducted by you will be subject to legal action and BWG will not be responsible for your actions.

BWG shall not be liable for any loss or damage arising from its failure to perform any of its obligations under this Agreement if such failure is the result of circumstances outside its control including but not limited to the outbreak of war, any governmental act, act of war, explosion, accident, civil commotion, riot, industrial dispute, strike, lockout, stoppages or restraint of labour from whatever cause, whether partial or general, weather conditions, traffic congestion, mechanical breakdown, obstruction of any public or private road or highway or outbreak of any communicable disease or any other force majeure, fire, flood or any other act of God.

BWG may at any time make changes or modify the website, its contents, the policies and terms and conditions including the privacy policy, delivery and return policy without any prior notice and it may do so with no prior permissions from users of the site or service.

BWG is a channel for sales and as such aims to make information about products and service accurate. However should there be unintentional errors relating to the product, pricing, availability, shipping and product supply, BWG will make good by correcting the amount (if incorrectly charged) and will have the right to make changes to the website to correct the errors without any obligation to supply the product or service at the previously published incorrect price or description.

BWG is solely a channel for sale of products that are manufactured/supplied by other companies and BWG is not responsible for any consequences that arise from the use of the product. The buyer or user of the product needs to make their own judgment of the safety and risks associated with various products that may be sold, and are solely responsible for the consequences of use of these products.

Information about the products and services sold by BWG is provided to it by the manufacturer and supplier of the products and services. As such BWG takes this information at face value and publishes this without any further verification. As such BWG is not responsible for the accuracy or validity of this information.

The content of this website and other websites operated by BWG may contain materials that are created by suppliers, vendors and others who sell their products and services. If any of the material is found to be objectionable or is found to have violated any law or copyright, the responsibility of this would be with the vendor of the materials and BWG will not be liable or responsible for any of the content. Any issues relating to this would need to be dealt with the original producer of the content and materials. To report any violation or concern, kindly email to

Shipping of products will be done by the method indicated in the order. If for any reason BWG decides to send the product using an alternate method, other than the one indicated in the order, you will not need to pay any additional charges for this.

The product colour and actual size may vary from the visual representation on the website. If for any reason you do not wish to use the product you may return it back to BWG in its original packaging and condition in line with the conditions mentioned in the Delivery & Return policy on this website.

Once you place an order with BWG, you cannot cancel this order once it is processed. You will need to return the product to BWG once you have received it. Returns must comply with the return conditions as given in the Delivery & Return policy on this website.

BWG has the right to assign or transfer all or part of its rights or obligations under this Agreement without prior notification.

This Agreement shall be subject to and construed in accordance with the laws of India- and the Parties hereby submit to the exclusive jurisdiction of the courts of Bangalore.

In the event of any disputes, differences or controversies between the Parties hereto, out of or in connection with the provisions of this Agreement, or any action taken hereunder, the Parties hereto shall thoroughly explore all possibilities for an amicable settlement. In case an amicable settlement cannot be reached, such disputes, differences or controversies shall be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996 including any amendment or re-enactment thereof. The proceedings of such arbitration shall be conducted in English language and the venue of such arbitration shall be Bangalore. The award of such arbitration shall be final and binding upon the Parties hereto.

All notices, demands or other communications required or permitted to be given or made under or in connection with this Agreement shall be in writing and shall be sufficiently given or made (i) if delivered by hand or (ii) sent by pre-paid registered post addressed to BWG.

Attn : Legal and Compliance Department, Big Ben Watch Gallery

Office Address
#417/1, Sri Raghavendra Complex

10th A Main Road, 4th Block,


Bangalore – 560 011

Email :
Tel : +91 -80- 41211511 (Between 11:00 a.m. to 6:00 p.m.)
Bulk & Corporate Inquiries :

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