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Privacy Policy

Big Ben Watch Gallery (hereafter "BWG" or "We") is committed to protecting the privacy of its visitors (hereafter the "Visitors," "you" or "your") to it’s World Wide Web site www.citizenwatches.store (hereafter referred to as the "Website") that links directly to this privacy policy about the protection of personal information online. We aim for the Website to be a safe and delightful environment for you to carry out your purchase.

This privacy policy (hereafter the "Policy") primarily describes:

The information that BWG collects through the Website (www.citizenwatches.store), which is hosted and operated from India; the use and role of cookies and similar technologies on the Website (www. citizenwatches.store); and the security measures BWG has in place to protect the information that BWG gathers through the Website (www. citizenwatches.store).

This Policy does not govern BWG's collection of information through any website, or by any other means, other than through this Website, or the collection of information by any parent, or subsidiaries of BWG (also referred as "Other Entities" hereafter).

Visitors are encouraged to read this Policy and Terms & Conditions to understand the same before using the Website. By using the Website, the visitors are deemed to have agreed to the terms and conditions of this Policy and the Terms and Conditions, available at www.citizenwatches.store. If you do not agree to the terms and conditions of this Policy and the Terms and Conditions, you are requested to refrain from using and transacting on this website.

1. Information Gathered by BWG through the Website

BWG gathers two basic types of information through the Website: (i) "Personal Information," information from which an individual can be identified, and (ii) "Aggregate Information," from which an individual cannot be identified.

a. Personal Information. You are not ordinarily required to register or provide Personal Information in order to access the Website, though certain functionalities such as a membership program, through which purchasers of products may receive discounts on online purchases, participating in any contests, etc., may require registration. BWG collects Personal Information from you only when you voluntarily provide it to BWG - for example, in contacting BWG through the Website, answering surveys and polls, entering contests and similar promotions, signing up for email/SMS updates and announcements concerning the BWG's products and special promotions, and purchasing the BWG’s merchandise. Personal Information may include your contact information (such as your name, postal address, telephone numbers and/or email address), as well as your payment information, such as credit card number and expiration date ("Payment Information"), which will be collected as part of the purchase transaction of any product or merchandise made available through the Website ("Transaction").

b. Aggregate Information. When you visit the Website, BWG and the third parties with whom the BWG has contracted to provide services, may collect anonymous information from three sources: server log files, cookies, and pixel tags.

1. Your Internet Protocol (IP) address is an identifying number that is automatically assigned to your computer by your Internet Service Provider (ISP). This number is identified and logged automatically in the BWG’s server log files whenever you visit the Website, along with the time(s) of your visit(s) and the page(s) that you visited. IP addresses of all Visitors are used by the BWG to calculate the Website usage levels, to help diagnose problems with the Website's servers, and to administer the Website. BWG may also use IP addresses to communicate or to block access to Visitors who fail to comply with the Policy and/or the Terms and Conditions of Use of the Website. Collecting IP addresses is a standard practice followed on the Internet and is carried out automatically by many websites.

2. This website uses cookies. Cookies are data that a web server transfers to an individual's computer for record keeping purposes. Cookies are an industry standard used by most websites, and help facilitate users' on-going access to and use of a particular website. Cookies do not cause damage to the computer system or files, and only the website that transfers a particular cookie to the computer system can read, modify or delete such cookie. If you do not want your information to be collected through the use of cookies, there is a simple procedure to be followed, in most of the browsers, by the user that allows the user to delete existing cookies, automatically decline cookies, or to be given the choice of declining or accepting the transfer of particular cookies to the user's computer system. You should note, however, that declining cookies may make it difficult or impossible for you to access certain portions of the Website.

3. This website uses "Pixel Tags". The Website may use so-called "pixel tags," "web beacons," "clear GIFs" or similar means (collectively, "Pixel Tags") to compile aggregate statistics about Website usage and response rates. Pixel Tags enables BWG to maintain a count of the users who have visited certain pages of the Website. When used in HTML-formatted email messages, Pixel Tags can tell the sender whether and as to when the email was opened and read by the receiver of the e-mail.

2. Use and Disclosure of Information Gathered By BWG through the Website

a. Personal Information. BWG may use Visitor's Personal Information in any of the following ways:

1. BWG encourages the Visitors to contact BWG with questions and comments. Personal Information may be used by BWG in order to respond to the respective Visitor's questions and comments.

2. BWG may also use the Personal Information of its Visitors for internal business purposes, such as analyzing and managing its businesses. The Personal Information collected from the Website may be combined with other information collected by BWG via other online or offline sources, with demographic information and other information that is available in the public domain.

3. When you take part in a Transaction through the Website such as purchasing products or merchandise, BWG may collect Payment Information from you related to such Transaction as well as other Personal Information such as shipping address for shipping of the ordered products or merchandise purchased through the Website. BWG may use your Personal Information or Payment Information in order to complete the Transaction and, if applicable, to fulfill your purchase. The Payment Information may also be shared with the third parties, as may be necessary, to complete your Transaction (for example, to process the payment made through the credit card).

4. From time to time, contests, competitions and similar promotions may be organized through its Website that may require online registration by the Visitor for participating in such contest, competition or promotion (which may include name, email, user ID and password). BWG may ask you for certain Personal Information during the process of registration for participating in such contest, competition or promotional schemes. BWG may share this Personal Information with third party sponsors of such contests, competitions and promotions (irrespective of whether it is hosted by BWG), in accordance with the rules applicable to such contest, competition or promotion. You should carefully review the rules of each contest, competition and promotion in which you participate through the Website, as they may contain certain additional important information about BWG or a sponsor's use of your Personal Information. To the extent that the terms and conditions of such rules concerning the treatment of your Personal Information enlarge the scope of use of such information in terms of this Policy, the terms and conditions of such rules shall also apply.

5. In addition, BWG reserves the right to use your Personal Information for sending you the e-mails of updates and announcements concerning BWG's products and special promotions. You may opt-out of receiving these messages from BWG at any time.

6. BWG may from time to time and as may be necessary use your Personal Information to send emails consisting of important information regarding the Website, your Transactions, or for notifying any amendments or modifications to the terms, conditions, and policies of BWG with respect to use of this Website ("Critical Emails"). Since Critical Emails would consist of important information and you shall not have the option of not receiving Critical Emails.

7. BWG works with third parties who provide services, including website hosting, credit card processing, data analysis, newsletter services, promotional activities, logistics services and other administrative services. BWG may share your Personal Information, including your Payment Information, with such third parties, as may be necessary, for the purpose of enabling such third parties discharge the provision of such services. Your Personal Information may also be shared with the brand CITIZEN/manufacturer/supplier/marketer of the products ordered/ purchased by you on the Website or with entities responsible for delivering the products ordered / purchased by you on the Website in order to measure and analyse the overall effectiveness of our online advertising, content, and website functioning and for other bonafide purpose as we may desire. Your Personal Information may also be used by brand for marketing and promotional purposes. You may opt-out of receiving such communication from the brand at any time by clicking on the Unsubscribe feature in the email received by you. By usage of our Website you expressly permit BWG to access such information for one or more purposes deemed fit by BWG.

8. BWG may disclose your Personal Information if BWG believes that it is required to do so: (i) by law; (ii) to comply with legal process or governmental requests; (iii) to enforce the Terms and Conditions of Use; (iv) to protect our operations; (v) to protect the rights, privacy, safety or property of BWG, you or others; and (vi) to enable itself to pursue the available remedies or limit the damages that it may sustain.

b. Aggregate Information. BWG may analyse Aggregate Information in order to enhance the Website security, track the popularity of certain pages of the Website, track success of our email notifications, assess traffic levels on the Website and other usage data, all of which would help BWG to provide content tailored to the interests of the consumers, improve the Website and related services and to otherwise enhance Visitor’s experience on the Website. BWG may also share the Aggregate Information with its Other Entities and other third parties for provision of such services or for completion of your Transactions on the Website.

3. Other Important Notes Regarding BWG's Privacy Practices

a. Website and the contents therein are intended for a general audience and not intended for utilization directly or independently by children under 18 years of age. If you are a child under the age of 18 years and desire to use this Website or purchase any products or merchandise ( being sold through this Website), please request your parents or guardians to complete the necessary registration formalities and complete the Transaction. Any use of this Website or any of its features by a child under the age of 18 years must be under parental supervision. BWG does not directly contact children under the age of 18 years for promotion of its special offers or for marketing purposes. BWG also does not knowingly collect Personal Information from any child under the age of 18 years.

b. BWG has adequate security measures and tools in place to help protect against the loss, misuse, and alteration of the information under BWG 's control. Whenever any Visitor furnishes his/her credit card number, that credit card number is transmitted by the Visitor's browser in an encrypted format using industry-standard, SSL (secure socket layer) encryption method. Even though, BWG endeavors to protect its Visitor’s Personal Information, BWG cannot guarantee the security of any information transmitted to BWG, through or in connection with the website. If you have reason to believe that your interaction with BWG is no longer secure (for example, if you feel that the security of any account you might have with BWG has been compromised), you must immediately notify BWG of the problem by contacting us in accordance with "Contact Us," below (note that physical mail notification will delay the time it takes for BWG to address and respond to the problem).

c. The Website may contain links to third party websites. These linked sites (including the web sites of BWG 's Other Entities) are not under the control and supervision of BWG and BWG shall in no way be responsible for the privacy practices or the contents of any such third party linked websites, or any information contained in any linked websites. BWG provides such links only as a convenience, and the inclusion of a link on the Website does not imply endorsement of the linked website by BWG . If you furnish your Payment Information or other Personal Information through any such third party website, your transaction will occur on such third party's website (and not on this Website) and the Personal Information you provide will be collected by, and controlled by the privacy policy of, that third party. It is important that you familiarize yourself with the privacy policies and practices of any such third parties, before furnishing any Personal Information or Payment Information on their websites.

d. BWG reserves the right to transfer any and all information that it collects from the Visitors to a third party in the event of any merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of BWG 's assets or stock (including without limitation in connection with any bankruptcy or similar proceedings).

4. BWG has adequate procedures in place to keep your Personal Information accurate, complete and up to date for the purposes for which it is collected and used. You may review the information maintained by BWG and wherever appropriate, you may request BWG that such information be corrected. BWG also provides an option for reviewing, correcting, updating or otherwise modifying information, you have previously provided, for which, you may send a mail at the following postal mail address:

The Legal and Administrative Officer,
Big Ben Watch Gallery, No 6&7
#417/1, Raghavendra Complex, 10th Main,
Jayanagar 4th Block, Bangalore – 560 011

Or support@citizenwatches.store

Please clearly indicate the information that you wish to review or have changed. BWG will endeavour to comply with your request as soon as reasonably possible.

Note that despite any removal of or change to Personal Information requested there may also be residual information that will remain within BWG 's databases and other records, which will not be removed or changed.

5. From time to time, BWG may ask you to indicate whether you are interested in receiving emails and other information from BWG or not. If you elect to receive these communications, BWG will occasionally send you emails/SMS or other information that match your requests and offer you promotions and coupons.

If at any time you wish to stop receiving these email/SMS communications from BWG, you may put up a request for discontinuation of sending of such e-mails by emailing, calling or writing to BWG using the contact information provided on the Website or by using the unsubscribe feature in the email received by you. Please indicate that you wish to stop receiving email communications from BWG. However, you shall not have the option of discontinuing the receipt of Critical Emails from BWG.

In addition, BWG does not disclose your Personal Information to third parties, including BWG 's subsidiaries and the holding companies, for third-party's direct marketing purposes if BWG has received and processed a request from you that your Personal Information should not be shared with third parties for such purposes. If you would like to submit such a request, you may do so by emailing, calling or writing to BWG using the contact information provided above. Please indicate that you request that BWG should not disclose your Personal Information to its subsidiaries and/or other third parties for direct marketing purposes.

6. BWG reserves the right to change this Policy, and any of its policies or procedures concerning the treatment of information collected through the Website, without prior notice. You can determine when this Policy was last revised by referring to the "Last Updated" legend at the top of this page. Any changes to the Policy will become effective upon posting of the revised Policy on the Website. Use of the Website following such changes constitutes your acceptance of the revised Policy, then in effect. BWG encourages you to bookmark this page and to periodically review it to ensure familiarity with the most current version of the Policy.

This Policy represents the sole, authorized statement of BWG 's practices with respect to the collection of Personal Information through the Website and the manner of use of such information by BWG. Any summaries of this Policy generated by third party software or otherwise (for example, in connection with the Platform for Privacy Preferences or "P3P") shall have no legal effect, shall not be binding on BWG, shall not be relied upon in substitute for this Policy, and neither supersede nor modify this Policy.

7. By using this Website, you consent to the terms of this Policy and to the use and management of Personal Information and Payment Information by BWG for the purposes and in the manner herein provided. Should this Policy change, CAL intend to take every reasonable step to ensure that these changes are brought to your attention by posting the updated Policy on the Website.

Your visit and any dispute over privacy are subject to this Policy. The said Policy shall be governed by and construed in accordance with the laws of the Republic of India. Further, it is irrevocably and unconditionally agreed that the courts of Bangalore, India shall have exclusive jurisdiction to entertain any proceedings in relation to any disputes arising out of the same.

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ⓒ 2020 Citizen Watches & Big Ben watch gallery. All Rights Reserved |+91 88849 33334‬ | info@citizenwatches.store